GENERAL RETURN POLICY

All Returns must include:

• Crosman Return Form (included with your order). Include a clearly written note explaining the Nature of the Problem, your Name, Address, Telephone Number and Order Number. If you have lost the form, please contact Crosman Customer Service @ 800-724-7486
• Copy of Original Receipt
• Reason for Return: Exchange, Refund, Warranty Repair/Replacement
• Returns may be subject to a 15% restocking fee.
• Shipping and handling fees are non-refundable.

Items that are used, not in original packaging or otherwise not in new, sellable condition cannot be returned without prior authorization from a Crosman Customer Service Representative at 800-724-7486. If approved a restocking fee of fifteen (15%) percent may apply.

To return a Crosman product (purchased directly from crosman.com or Crosman customer service) for repair, replacement or refund, ship to:

Note: CO2 products must be shipped via ground transportation.

Crosman Corporation
ATTN: WEB/DIRECT RETURNS
7629 Routes 5 & 20
Bloomfield, NY 14469

Shipping & Handling Fees: Consumer is responsible for all shipping fees to Crosman Corporation. Returns should be shipped via UPS or FEDEX for tracking purposes. Crosman Corporation is not responsible for returns shipped otherwise. Adult Signature Required: Airguns are shipped via UPS/Adult Signature Required - should UPS return an order to us undeliverable because no adult was present at time of delivery, the cost of reshipping order is at consumer expense.

Refunds: Consumer Purchases from Marines Airsoft Online Store or Direct through Customer Service may only receive a refund under the following conditions: All refunds are subject to condition of merchandise received by Crosman Corporation, and must comply with the return policy.

• New, Unused Products purchased directly from Crosman Corporation.
• Return within 30 days from date product was delivered to consumer.
• Shipping and handling fees are non-refundable.

Credit Card refunds will be processed back to original form of payment within two business days from date of receipt of product at our facility. Exchanges will be processed within four business days from date of receipt of product at our facility subject to inventory.

Warranty Returns: Subject to terms and conditions of specific product warranty outlined in owner's manual.

• Must include original receipt dated to comply with warranty of product. Example: serial number on airgun or crossbow must be dated within one year. Additional product warranty information can be found here...
• Include a detailed letter explaining the nature of the problem. Be sure to indicate name, address and telephone number. Allow 4-6 weeks for repairs.
• Call Customer Service @ 800-724-7486 or email us from our website www.crosman.com for additional information concerning warranty returns or repairs of your product.